Digital Downloads
Due to the nature of digital content, all sales of audio files, music tracks, and frequency activations are final. Once a digital product has been purchased and the download link has been delivered or accessed, it cannot be “returned.” Therefore, we do not offer refunds or exchanges for change-of-mind purchases.
Technical Issues
Your satisfaction is our priority. If you experience any issues with your order, please contact us at info@compassroadmusic.com within 14 days. We are happy to assist with the following:
- Incorrect File: If the file delivered does not match the product description of your purchase, we will verify the transaction and provide a replacement link or a corrected file as soon as possible.
- Non-Delivery of Download Link: If you do not receive your purchase confirmation email within 15 minutes, please check your Spam or Junk folders. If the email is still missing (often due to a typo in the email address at checkout), contact us and we will manually verify your purchase and re-send the link.
- Corrupted File Download: If the file fails to open or play correctly after downloading.
- Broken Download Link: If the link provided in your email is inactive or leads to an error page.
Exceptions
Refunds may be granted at our sole discretion in the following cases:
- Duplicate Purchase: If you accidentally purchased the same digital product twice in a single transaction.
- Unauthorized Transaction: Verified fraudulent activity (subject to investigation).
How to Contact Us
For any questions regarding your order or technical support, please reach out to info@compassroadmusic.com.